Support & troubleshooting

System requirements

• Apple Silicon Mac (M1 or newer). Intel Macs are not supported.
• macOS Sonoma (14) or later.
• Rosetta 2: IgniteX offers to install it on first run if it's missing.
• Roughly 10 GB free for the engine and Steam client, plus space for each game you install.
• Your own Steam account and the games you want to play.

First-run setup, step by step

1. Drag IgniteX into Applications.
2. Open IgniteX from Applications. Follow the ordinary macOS confirmation for an app downloaded from the internet. If the message says the app is damaged or cannot be verified, follow the security-warning instructions below before continuing.
3. Follow the wizard: it installs the compatibility engine, then downloads the Steam client, about 600 MB before additional updates. Steam must download, unpack and verify its files before preparing sign-in. First launch takes longer than later launches; a completed download is not necessarily the end of setup.
4. Sign in with your Steam account (including your Steam Guard code). Your login goes straight to Valve. IgniteX never sees it.
5. Install a game from your library and press Play.

Common issues & fixes

macOS says IgniteX is damaged or cannot be verified

Download the current installer from your purchase again and use the copy in Applications. If the warning remains, contact us below with the exact message and your macOS version before continuing. A damaged-app warning is different from the ordinary confirmation for a downloaded app. See the installation guide.

Steam is updating or waiting to launch

First setup can take several minutes while Steam downloads, unpacks, verifies and updates its client. Keep your Mac awake and connected to the internet while progress continues. Steam can also update on later launches.

A status that never changes is a different problem. If an error appears, or nothing changes for around 20 minutes, capture the exact message and elapsed time, then collect the information below. This is a troubleshooting checkpoint, not an expected setup duration. Avoid repeated retries or reinstalling; keep your existing environment and logs so we can investigate.

A game launches but looks wrong, or won't start

Compatibility varies by game. Check the game in the catalog. Green, amber, and red are rule-based estimates, not proof that the current game build has launched, rendered, connected online, or completed gameplay. Test receipts are version-specific. Games requiring unsupported kernel-level anti-cheat do not run locally, and IgniteX does not attempt to circumvent anti-cheat. Start with our Steam game launch troubleshooting checklist to distinguish setup, launcher and graphics problems.

Performance is lower than expected

Frame rates depend heavily on your Mac (an M1 Air is not an M4 Max) and on the game. We don't guarantee any specific performance. If a game is borderline, closing other apps and lowering in-game resolution helps most.

What to send so I can diagnose the problem

In IgniteX, open Settings → Show logs folder and attach the newest relevant log to an email to support@ignitex-app.com. Please include:

• Your Mac model, chip and memory, plus the macOS version from About This Mac.
• The IgniteX version and build from its About screen.
• The exact step that fails, how long you waited and whether it happens every time.
• A screenshot of the status or error. For a game issue, add the game, store, mode and graphics setting.

If support asks for Steam's bootstrap_log.txt, send the existing file from that Steam installation's logs folder. Missing optional CEF or webhelper logs are useful information too; there is no need to create them. Logs stay on your Mac unless you choose to send them.

Before sharing, hide account details and QR codes in screenshots, and remove passwords, licence keys, login tokens and unrelated personal details from logs. Do not post them in public community channels. Keep the original files locally.