IgniteX

Support & troubleshooting

Most problems are one of a handful of things. Start here — and if you're still stuck, email a real person at support@ignitex.app.

System requirements

  • Apple Silicon Mac (M1 or newer). Intel Macs are not supported.
  • macOS Sonoma (14) or later.
  • Rosetta 2 — IgniteX offers to install it on first run if it's missing.
  • Roughly 10 GB free for the engine and Steam client, plus space for each game you install.
  • Your own Steam account and the games you want to play.

First-run setup, step by step

  1. Drag IgniteX into Applications.
  2. The first time, right-click (or Ctrl-click) IgniteX → Open → Open. This is Apple's approval step for a newly-installed app. (Once IgniteX is notarized this step goes away.)
  3. Follow the wizard: it installs the compatibility engine, then downloads the Steam client — about 600 MB the first time. Steam updates itself before the sign-in screen appears, so give it a couple of minutes on the "Steam is updating itself" step.
  4. Sign in with your Steam account (including your Steam Guard code). Your login goes straight to Valve — IgniteX never sees it.
  5. Install a game from your library and press Play.

Common issues & fixes

"IgniteX can't be opened" on first launch

That's Gatekeeper on a freshly-installed app. Right-click the app → Open → Open. You only do this once.

The setup screen sits on "Steam is updating itself"

Normal on the first run — Steam downloads its own client (~600 MB) before showing the login window. Leave it on Wi-Fi for a few minutes. It only happens once.

A game launches but looks wrong, or won't start

Compatibility varies by game. Check the game in the catalog: green means it should work, amber means it may need tweaks, red means it won't run locally (usually kernel-level anti-cheat, which we don't and won't circumvent). Only MECCHA CHAMELEON and Counter-Strike 2 are verified by hand today; the rest are predictions.

Performance is lower than expected

Frame rates depend heavily on your Mac (an M1 Air is not an M4 Max) and on the game. We don't guarantee any specific performance. If a game is borderline, closing other apps and lowering in-game resolution helps most.

Sending us a log

In IgniteX, open Settings → Show logs folder (or find it at ~/Library/Application Support/SteamBridge/Logs) and attach the newest .log file to your email. Logs stay on your Mac unless you send one.

Still stuck? Talk to a human

Email support@ignitex.app with your Mac model, macOS version, the game, and a log if you have one. If IgniteX genuinely doesn't work for you, remember the 14-day refund is there — no drama.