Refund policy

14-day money-back guarantee

You can request a full refund within 14 days of your purchase, for any reason, most commonly because the games you care about don't run acceptably on your particular Mac. There is nothing to prove and no restocking fee.

To request a refund, use our contact form, or reply to your purchase receipt. Include your order number if you have it (it's in the receipt) and the email you bought with. We aim to process refunds within a few business days.

How refunds are handled

Purchases are processed by our payment provider, Lemon Squeezy, which acts as the Merchant of Record. Refunds are issued to the original payment method through Lemon Squeezy; the time for the money to appear depends on your bank or card issuer.

When a refund is issued, the associated IgniteX license key is deactivated. Please stop using IgniteX after a refund. Locally installed compatibility components and game data remain on your Mac until you remove them through IgniteX's reset/uninstall controls.

Your statutory rights (EU / Czech Republic)

This policy is offered in addition to, and does not limit, your rights under applicable consumer law. IgniteX is sold as digital content supplied without a physical medium. Under EU law you have a 14-day right of withdrawal for digital purchases; where you ask us to make the product available immediately, that right may end once download/access begins, but our voluntary 14-day guarantee above still applies either way. Mandatory statutory rights are unaffected.

Check compatibility first: it's free

Before you buy, you can look up any game in our compatibility catalog to see its rule-based estimate. A catalog label is not proof that the current game build has launched, rendered, connected online, or completed gameplay on your Mac. Version-specific test receipts provide stronger evidence, but are still not guarantees. That uncertainty is why the refund exists.